Support
The common answers are below. For anything else, send us a message and we'll reply by email.
I bought coins but they haven't arrived
Crypto payments are credited once the network confirms them. That usually takes a few minutes and can take longer for some coins. If it's been more than an hour, send us a message with the package and the time you paid.
How do I get Lotty Coins without buying anything?
Spin the free Daily Spin once every 24 hours. A free mail-in route opens before any prize drop does; see the sweepstakes rules page. A purchase never improves your chance of winning.
How is a drop winner picked?
When a lot closes, one entry is drawn at random. The method, the time and the entry drawn are published on the lot's draw page, so anyone can check the result.
How do I cash out Lotty Coins?
From the Redeem page in your account: Lotty Coins redeem one to one for US dollars above a minimum, and we verify your identity the first time. If the page says redemptions aren't open, they aren't yet; your coins stay in your account.
I want to take a break or close my account
Choose "Take a break or close my account" below and tell us for how long, or that you want it closed. We'll confirm by email.